Refund policy

Return and Refund Policy

Last updated: 2026-08-29

Thank you for shopping at Velvetique. We are committed to providing you with high-quality products and excellent customer service. Please read our Return and Refund Policy carefully before making a purchase.

1. Return Window

You have 14 days from the date you receive your order to request a return. Items returned after this 14-day window will not be accepted.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

The item must be unused, unworn, unwashed, and in the exact same condition that you received it.
The item must be in its original packaging with all tags attached.
You must provide a valid proof of purchase (order number or receipt).
Non-Returnable Items: For hygiene and safety reasons, the following items cannot be returned: Lingerie, swimwear, earrings, and any personalized or customized items.

3. Customer Responsibility for Return Shipping

As per our policy, all return shipping costs are the sole responsibility of the customer.

We strongly recommend using a trackable shipping service or purchasing shipping insurance when returning an item.
Velvetique is not responsible for items lost or damaged in transit during the return process.
Please note that original shipping charges are non-refundable.

4. Refund Policy: Refund After Return

We only issue refunds after the returned item has been successfully received and inspected at our designated return facility.

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.
If the returned item does not meet the eligibility criteria outlined in Section 2, the refund will be denied, and the item may be returned to you at your expense.

5. How to Initiate a Return

To start a return, please follow these steps:

Contact our customer support team at contact@velvetique.com with your order number and the reason for the return.
Our team will review your request. If approved, we will provide you with our Return Shipping Address.
Do not send your purchase back to the manufacturer or the original shipping label address.
Pack the item securely in its original packaging and ship it to the provided address.

6. Exchanges

If you received a defective or damaged item, please contact us immediately at contact@velvetique.com . We will evaluate the issue and, at our discretion, offer a replacement or a partial refund without requiring a return.

7. Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at contact@velvetique.com.