Shipping policy

Shipping Policy

Last updated: August 29, 2026

Thank you for visiting and shopping at Velvetique. Following are the terms and conditions that constitute our Shipping Policy.

1. Processing Times

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that during high-volume periods or sales events, processing times may be slightly extended.

2. International Shipping & Delivery Times

Velvetique operates on an international dropshipping model. This means our products are shipped directly from our global manufacturing partners to you.

Estimated Delivery: Once shipped, international orders typically take 7 to 20 business days to arrive, depending on your location and local customs processing times.
Tracking: You will receive a tracking number via email once your order is dispatched. Please allow up to 48 hours for the tracking information to update in the carrier's system.
Delays: While we strive to meet these estimated delivery times, please be aware that shipping times can occasionally be affected by factors beyond our control, such as severe weather, carrier delays, or customs hold-ups.

3. Customs, Duties, and Taxes

Velvetique is not responsible for any customs, import duties, taxes, or brokerage fees that may be applied to your package upon arrival in your destination country.

These charges are the sole responsibility of the customer.
If you refuse to pay customs fees and the package is returned to us, we will not issue a refund for the original order.

4. Shipping Costs & Free Shipping

Shipping costs for your order will be calculated and displayed at checkout.

We currently offer Free Standard Shipping on all orders over €40.
Orders below this threshold will be charged a flat-rate shipping fee at checkout.

5. Shipping Confirmation & Order Tracking

You will receive a Shipping Confirmation email containing your tracking number as soon as your order leaves our fulfillment center. If you haven’t received your tracking number within 5 business days of placing your order, please contact us at mailto:contact@velvetique.art.

6. Incorrect Shipping Addresses

Please double-check your shipping address at checkout. Velvetique is not responsible for orders shipped to an incorrect address provided by the customer. If you realize you have entered the wrong address, please contact us at contact@velvetique.art immediately. We can only update the address if the order has not yet been shipped.

7. Lost, Stolen, or Damaged Packages

Lost/Stolen: If your tracking information shows that your package was delivered but you did not receive it, please contact the shipping carrier directly to file a claim. Velvetique is not responsible for packages marked as delivered.
Damaged: If your item arrives damaged, please contact us at contact@velvetique.art within 7 days of delivery with photos of the damaged item and packaging. We will work with you to provide a replacement or a partial refund.

8. Returns & Exchanges

Please refer to our [Return and Refund Policy] for detailed information on how to initiate a return. Note that all return shipping costs are the responsibility of the customer.